About Us

JND Response are here to install, repair and service Plumbing, Heating, Electrical and Green Energy in your home or business.

We are a division of the John N Dunn Group the long established, privately owned, Plumbing, Heating, Electrical and Renewable Energy Services Company. We began trading in 1893 and since that date we have installed Plumbing, Heating, Electrical and Renewable Energy Services in over 40,000 properties across the North East.

We've fought hard to earn a good reputation and we want this to continue. That is why we pledge to our customers the following;

  • We are trustworthy with clear Pricing and Charging.
  • We are fully trained. We do not employ "six week" plumbers. All our Engineers have served a four-year apprenticeship and have undertaken all necessary qualifications to work in your home.
  • We are reliable - we will always call you to say we are on our way.
  • We will be responsive to your problems, requests and questions.
  • We will be courteous and friendly at all times
  • We are competent - we ensure our staff are trained and have the correct knowledge and experience to carry out work to a high standard.
  • We will communicate with you about your job status.
  • We are professional with branded vans and uniform, and our Engineers will provide you with identification before entering your home
  • We will be careful when working in your home. Covers will be on shoes and temporary protection will be used on work surfaces where required.
  • We guarantee our work for 12 Months including labour and parts

We always value feedback good and bad. If we ever fall below the standards you expect of us then we want to know. We also run an Engineer of The Month Competition nominated by the public. In either instance please send us a completed feedback form or call 0800 009 3344 to discuss.

Dripping Tap

Plumbing Services

24 hour plumbing services for home and business...more


Heating Services

Quality heating services to meet all of your needs...more


Qualified Electricians

Wiring, lighting, installation and repair provided by qualified experts.


Green Energy

Services include - solar hot water & source heating

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Engineer of the month

Who will be "Engineer of the Month"? Vote Here