Emergency Advice

Burst Pipes?

1. Turn off all stop valves (sometimes called stop cocks, often found under the kitchen sink) and place buckets under leak.

2. If the escaping water cannot be controlled immediately, open all cold water taps so that the pipework and storage system drains quickly. DON'T TURN ON HOT TAPS.

3. Turn off the central heating system and, if it uses a solid fuel boiler, allow the fire to die out. Switch off any electric immersion heaters.

4. Call JNDResponse on 0800 009 33 44

Smell gas?

In the first instance call Transco who operate a free emergency 24 hour telephone number that you can call if you believe you have a gas leak on 0800 111 999.

If you can smell gas you must:

  • Turn off the gas meter at the control valve located in your meter box
  • Never light a naked flame/smoke/strike a match etc
  • Never turn on or off any electrical switches 
  • Always put out naked flames 
  • Always open doors and windows 
  • Keep people away from the affected area

Boiler Breakdown?

1. Check the Room Thermostat is turned up. This is a small box type device usually found in hallways or living areas.

2. Check the Boiler Thermostat is turned up fully, this is usually a knob on the boiler itself.

3. Press the Reset button on your boiler if there is one.

4. Call JNDResponse on 0800 099 33 44

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